FAQs

COVID-19: HOW IS EIGHT MONITORING AND RESPONDING TO THE GLOBAL PANDEMIC?

We are very aware of the ongoing Covid-19 crisis, and that we are living in challenging and uncertain times.

Eight was founded on a vision to offer a helping hand to families of all shapes and sizes nationwide. We have been overwhelmed by the community spirit and support we have witnessed in recent weeks. Our mission continues: to make your lives easier by filling your freezers with nutritious and delicious food, delivered to your door.

Our Eight team of superstar key workers have not wavered in their role: to batch cook from scratch the tasty meals you have come to expect from us. You won’t be surprised to hear that we have seen such a huge increase in demand in recent weeks, but rest assured we are still here for you, and will continue to be. We are doing everything that we can to keep cooking and delivering our dishes to you.

Please do not hesitate to get in touch if you have any questions or concerns: hello@eightfood.co.uk

CAN I REQUEST A CONTACT FREE DELIVERY?

Of course. Our delivery partners are keeping up to date with current guidance and following every recommended procedure with regards social distancing. You can request for your food box to left in a safe place.

ARE YOU TAKING EXTRA PRECAUTIONS IN THE KITCHEN AT THIS TIME?

Hygiene has always been of utmost importance to us, and we are being extra vigilant during this time.

All staff wear hairnets and facemasks and our kitchen undergoes rigorous disinfectant cleaning at regular intervals.  Should any of our team experience any symptom of illness they do not come to work, and extra methods have been put into place to protect them while they are onsite.

How do I cook Eight meals?

All of our meals come with full cooking instructions. We recommend cooking in an oven directly from frozen for 35 or 55 minutes, depending on the smaller or larger portion sizes. Some ovens can vary so we would advise checking halfway through.

You can also microwave some of our meals if they don't require stirring (this isn't so well suited to our No Ordinary Lasagne, Fabulous Fish Pie & Lentil Shepherds Pie). 

What do I do with the film?

The advice varies with each dish. Check the back of pack for further guidance. Ultimately we have tried all ways with the film, removing, pricking or keeping on and the end result is the same.  So please do what you are comfortable with.  

How many will each portion serve?

Our smaller sized portions are designed for one adult or 2 children. Our larger portions are designed for 2 adults and 3 or 4 children, with your preferred sides. Every appetite varies with age, activity levels and of course growth spurts!  We have recommended perfect complex carbohydrate accompaniments with each dish and these can be dialled up or down according to personal needs.

What is the minimum spend?

We don't have a minimum spend - but we do charge for delivery on orders under £30

When do you deliver?

We send out our meals on Monday, Wednesday and Thursday.  To find out more click here

Will the food arrive frozen?

Our meals are designed to arrive frozen. Delivered by our trusted courier partner, the food will always be in a heavily insulated box (wrapped in brilliant eco-wool) and will stay frozen if it has to be left in a safe place, unless it is unusually warm. Once unpacked, the meals should to be put straight into your freezer. 

My meals have started to defrost. What do I do?

If a meal has defrosted you have a couple of choices - don't panic! You can pop it into the fridge meals for up to five days. Alternatively, it is safe to put the defrosted meals back into your freezer. As the food has already been cooked (not raw), and have thawed naturally rather than in a microwave, it is safe to refreeze them. We'd recommend only reheating once.
In all instances, follow the cooking instructions on the back of the pack and ensure your meal is piping hot all the way through before serving.
What about allergies?

All of our products are free from gluten (although are made in a facility that handles gluten).  Our Fabulous Fish Pie and Lizzie's Butternut Lasagne contain free range milk (dairy). All main allergens are listed on the ingredients list to help guide you. Other specific allergies can be accommodated - do contact hello@eightfood.co.uk

Do you have any vegan meals? 

We do indeed. Our Lentil Shepherd's PieCoconut Chickpea Curry & Sri Lankan Dhal are all vegan - and utterly delicious. Please note that our meals are wrapped in eco-wool insulation. 

Where do your ingredients come from?

We only use ethically sourced free range meat and sustainably sourced fish in all of our meals.  We only use free range dairy. We have built up strong relationships with UK suppliers, so we can ensure the best ingredients available to us.  For more information about our suppliers, please do contact us.

Can I recycle the packaging?

Of course. All of our trays, sleeves & PET layer (plastic film) are widely recyclable.  

What are Jo’s credentials?

Jo is a fully qualified insured BANT Registered Nutritionist/Nutritional Therapist. In her private practice seeing clients on a one-to-one basis she is insured as a Registered Nutritional Therapist, and in her capacity as the Registered Nutritionist involved in designing the recipes for Eight Food.

Are the claims you make on your meals evidence based?

The nutrients we focus on in our range all have an evidence base for their roles in supporting health. We refer to EU health claims as approved on the EU register, http://ec.europa.eu/food/safety/labelling_nutrition/claims/register/public/?event=search.

Any claims we make have been carefully selected based on the approved health claims as above within the guidelines set by both EFSA & ASA in order to avoid repetition and overtly scientific language for our customers. https://www.asa.org.uk/advice-online/food-health-claims.html